Shipping Policy

Overview

At Rooted Supplies, we're committed to getting your home, yard, and garden supplies to you as efficiently as possible. This policy outlines our shipping processes, timelines, and important information about delivery.

Processing Time

Orders are typically processed within 1-3 business days after payment is received. Custom or personalized products may require additional processing time up to 7-10 business days depending on supplier availability.

Processing time begins after payment confirmation and does not include shipping transit time. You will receive a tracking number via email once your order ships.

Factors Affecting Processing Time:

  • Product availability at supplier locations
  • Order volume and seasonal demand (spring, holidays)
  • Custom or special-order items
  • Payment verification requirements

Delivery Times

Estimated delivery times from the date of shipment:

United States Shipping:

  • Standard Shipping: 2-7 business days from US warehouses
  • Extended Shipping: 7-20 business days (items shipped from international warehouses when not available domestically)

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Product size, weight, and dimensions
  • Destination location
  • Supplier/warehouse location
  • Current carrier rates

Multiple items may ship from different warehouses, which may result in separate shipments with individual tracking numbers.

Geographic Coverage

We ship to all 50 United States to standard residential and business addresses. P.O. Boxes are available for applicable items.

Tracking Your Order

  • Order confirmation email sent immediately upon successful order placement
  • Tracking number(s) provided via email within 24-48 hours of shipment
  • Multiple tracking numbers possible for orders shipping from different warehouses
  • Track packages directly through carrier websites
  • Contact us at RootedSupplies@outlook.com if tracking shows no movement for 72+ hours

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately at RootedSupplies@outlook.com with photos of the issue. We will replace the item or issue a full refund at no cost to you.

Please report damaged packages within 48 hours of delivery and keep all packaging materials until the issue is resolved.

Returns

Customers are responsible for return shipping costs for personal preference returns (wrong size, change of mind, etc.). For complete details on our return policy, please see our Refund Policy at https://rootedsupplies.store/policies/refund-policy.

Shipping Address

Customer Responsibility:

  • Provide complete and accurate shipping addresses
  • Include apartment, suite, or unit numbers when applicable
  • Contact us immediately at RootedSupplies@outlook.com for address changes

Note: Address changes may not be possible once orders enter fulfillment and may incur additional charges.

Delivery Confirmation

  • Risk of loss transfers to customer upon delivery to the shipping address
  • Delivery confirmation does not guarantee personal receipt
  • Customers should check with neighbors or building management for missing packages

Shipping Delays and Limitations

All shipping timeframes are estimates, not guarantees. We are not liable for shipping delays caused by:

  • Carrier service disruptions
  • Extreme weather conditions
  • Natural disasters or force majeure events
  • Government restrictions
  • Global supply chain disruptions

Special Considerations

Large or Heavy Items:

  • Furniture, large equipment, and bulk items may require special handling
  • Additional shipping charges may apply for oversized items
  • Some items may require freight shipping with longer delivery times

Holiday and Peak Season:

  • Extended processing times during spring planting season and holidays
  • Order early to ensure delivery by specific dates
  • Carrier delays may occur during peak periods

Contact Information

For shipping questions or concerns:

Email: RootedSupplies@outlook.com
Subject Line: Include "Shipping Question" and your order number
Response Time: Within 24-48 hours during business days

Required Information for Inquiries:

  • Order number
  • Tracking number (if available)
  • Specific shipping concern or question
  • Current shipping address

Policy Updates

This shipping policy may be updated periodically to reflect changes in our fulfillment processes or shipping regulations. Updates will be posted with a new effective date. Continued use of our website constitutes acceptance of the current shipping policy.

For complete information about your purchase, please also review our Terms of Service, Refund Policy, and Privacy Policy.