Shipping Policy

Effective Date: August 13, 2025

Overview

At Rooted Supplies, we're committed to getting your plant, yard, home, and patio supplies to you as efficiently as possible. This policy outlines our shipping processes, timelines, and important information about delivery.

Processing Times

Order Processing

  • Standard Processing: 1-7 business days
  • Peak Season Processing: Up to 10 business days (spring, holidays)
  • Custom Items: 2-14 business days depending on supplier

Important: Processing time begins after payment confirmation and does not include shipping transit time. Our automated fulfillment system coordinates with multiple suppliers, which may extend processing for some items.

Factors Affecting Processing Time

  • Product availability at supplier locations
  • Order volume and seasonal demand
  • Custom or special-order items
  • Payment verification requirements
  • Weather-related delays at fulfillment centers

Shipping Methods and Transit Times

Domestic Shipping (United States)

Shipping methods vary by product and supplier location:

  • Standard Shipping: 3-8 business days
  • Expedited Shipping: 2-5 business days (when available)
  • Priority Shipping: 1-3 business days (select products only)

International Shipping

Available to most countries worldwide:

  • Standard International: 7-21 business days
  • Express International: 3-10 business days (select destinations)

Note: International delivery times are estimates and may be extended due to customs processing, local postal services, or country-specific restrictions.

Shipping Costs

Cost Structure

Shipping costs vary based on:

  • Product size, weight, and dimensions
  • Destination location and shipping method
  • Supplier location and fulfillment center
  • Current shipping rates from carriers
  • International destination and customs requirements

Cost Calculation

  • Shipping costs are calculated automatically at checkout
  • Costs are determined by our fulfillment partners based on real-time rates
  • Multiple items may ship from different locations, potentially resulting in separate shipping charges
  • Final shipping costs are confirmed before payment processing

Cost Changes

  • Shipping rates may change without notice based on carrier updates
  • Orders placed before rate changes will honor the original quoted rate
  • We reserve the right to contact customers if significant shipping cost errors occur

Geographic Coverage

Domestic Shipping

We ship to all 50 United States, including:

  • All standard residential and business addresses
  • P.O. Boxes (for applicable items)
  • Military APO/FPO addresses
  • U.S. Territories (with extended delivery times)

International Shipping

Available to most countries including:

  • Canada and Mexico
  • European Union countries
  • United Kingdom and Australia
  • Many other international destinations

Shipping Restrictions:

  • Some countries may have import restrictions on certain products
  • Fertilizers, chemicals, and organic materials may be prohibited in some destinations
  • Large items may not be available for international shipping
  • We reserve the right to cancel orders to restricted locations

Delivery Information

Address Requirements

Customer Responsibility:

  • Provide complete and accurate shipping addresses
  • Include apartment, suite, or unit numbers when applicable
  • Ensure address can receive packages of the ordered size
  • Update address immediately if changes are needed

Address Changes:

  • Contact us immediately at rootedsupplies@outlook.com for address changes
  • Changes may not be possible once orders enter fulfillment
  • Address corrections may incur additional shipping charges

Delivery Confirmation

  • Tracking information provided via email once orders ship
  • Signature confirmation may be required for high-value orders
  • Delivery confirmation does not guarantee personal receipt
  • Risk of loss transfers to customer upon delivery confirmation

Failed Delivery Attempts

What happens when delivery fails:

  • Packages returned to sender after failed delivery attempts
  • Customer responsible for redelivery charges
  • Orders may be canceled if multiple delivery attempts fail
  • Customer must contact carrier directly for redelivery scheduling

Special Shipping Considerations

Large or Heavy Items

  • Furniture and large equipment may require special handling
  • Additional shipping charges may apply for oversized items
  • Some items may require freight shipping with longer delivery times
  • Customer may need to be present for delivery of large items

Weather-Related Delays

  • Extreme weather may delay processing and shipping
  • Safety of products and delivery personnel is our priority
  • Customers will be notified of weather-related delays when possible
  • No liability for weather-related shipping delays

Holiday Shipping

During peak seasons:

  • Extended processing times due to high order volume
  • Carrier delays may occur during holiday periods
  • International shipping may be suspended to certain destinations
  • Order early to ensure delivery by specific dates

Tracking and Communication

Order Confirmation

  • Immediate email confirmation upon successful order placement
  • Processing updates sent when orders enter fulfillment
  • Tracking information provided when orders ship

Tracking Your Order

  • Tracking numbers emailed within 24-48 hours of shipment
  • Multiple tracking numbers possible for orders shipping from different suppliers
  • Track packages directly through carrier websites
  • Contact us if tracking shows no movement for 72+ hours

Communication Preferences

  • All shipping updates sent to email address provided at checkout
  • Check spam/junk folders for shipping notifications
  • Contact rootedsupplies@outlook.com for shipping questions
  • Include order number in all shipping inquiries

International Shipping Details

Customs and Duties

Customer Responsibilities:

  • Pay all customs duties, taxes, and import fees
  • Provide accurate customs information if requested
  • Understand import restrictions in destination country
  • Accept liability for packages refused due to customs issues

Customs Declarations

  • We provide accurate product descriptions and values
  • Customs forms completed according to destination country requirements
  • Under-declaring values or marking items as "gifts" is not permitted
  • Customs delays are beyond our control and not covered by delivery estimates

Restricted Items

Items that may not ship internationally:

  • Fertilizers and plant nutrients
  • Aerosol products and pressurized containers
  • Batteries and electronics (certain countries)
  • Large furniture and equipment

Shipping Limitations and Disclaimers

Delivery Timeframes

  • All shipping timeframes are estimates, not guarantees
  • Transit times begin after processing is complete
  • Delays may occur due to factors beyond our control
  • No liability for shipping delays affecting time-sensitive needs

Risk of Loss

  • Risk of loss transfers to customer upon delivery to carrier
  • Insurance available for high-value shipments upon request
  • Customer responsible for filing claims with carriers for damaged packages
  • Rooted Supplies assists with carrier claims but does not guarantee resolution

Force Majeure

We are not liable for shipping delays caused by:

  • Natural disasters or extreme weather
  • Carrier service disruptions or strikes
  • Government restrictions or customs delays
  • Global supply chain disruptions
  • Pandemic-related shipping limitations

Damaged or Missing Packages

Reporting Requirements

Damaged Packages:

  • Report within 48 hours of delivery
  • Provide photos of package and damaged items
  • Keep all packaging materials until resolution
  • Contact rootedsupplies@outlook.com with order number

Missing Packages:

  • Report within 7 days of expected delivery date
  • Provide tracking number and delivery address
  • Check with neighbors, building management, or household members
  • We'll coordinate with carriers to investigate

Resolution Process

  1. Investigation with shipping carrier (3-7 business days)
  2. Determination of carrier responsibility vs. customer responsibility
  3. Resolution through replacement, refund, or carrier claim
  4. Customer cooperation required throughout process

Contact Information

Shipping Questions

Email: rootedsupplies@outlook.com
Subject Line: Include "Shipping Question" and order number
Response Time: Within 24-48 hours during business days
Business Hours: Monday - Friday, 9 AM - 6 PM EST

Required Information for Inquiries

  • Order number
  • Tracking number (if available)
  • Specific shipping concern or question
  • Current shipping address

Policy Updates

This shipping policy may be updated periodically to reflect changes in our fulfillment processes, carrier relationships, or shipping regulations. Updates will be posted with a new effective date. Continued use of our website constitutes acceptance of the current shipping policy.

Integration with Other Policies

This shipping policy works in conjunction with our:

  • Terms and Conditions
  • Return Policy
  • Privacy Policy

For complete information about your purchase and our business relationship, please review all applicable policies on our website.

Questions about shipping? Contact us at rootedsupplies@outlook.com and we'll help ensure your order reaches you successfully.